Warranty
Cyclone insect screens are guaranteed to meet the strand, aperture and dimensional specifications advertised. All roll lengths are inspected prior to shipping for the following conditions and any unacceptable defects are removed.
Claimable under Warranty
- Any cut, hole, or tear through roll
- Damaged selvage extending into the fabric body
- Slack or tight selvage
- Creased material
- Heavy marks
- Uncoated yarn of length longer than 20mm
- Off shade spots, stains, mottled appearance, uncoated flashes
NOT Claimable under Warranty
- A strand connecting knot is not considered a defect.
- Any marking that is not visible at distance of 90cm from the screen at normal inspection speed ARE NOT to be considered as defects.
- Defects slight in appearance or non-repeating are acceptable.
Limitations
Continuous rolls: Due to the manufacturing process rolls may be supplied with two-pieces of fabric per roll. Cyclone will supply no less than 75% of a shipment as a continuous roll.
Defect allowance and number of pieces per roll: Due to limitations within the manufacturing process the following allowances are considered normal and ARE NOT considered to be defective.
How to Claim
In the unlikely event that you encounter a defect, contact our customer service team with proof of purchase and a description of the issue. We will guide you through the process to ensure a quick resolution, which may include replacement of the defective product.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns you may have about our warranty, guarantees and product troubleshooting. We strive to provide exceptional service and ensure that your experience with our products is nothing short of excellent.
Australian Consumer Law
AMES Australasia Pty Ltd (AMES) guarantees that this product will be free from defects in workmanship and materials for the associated product years from the date of purchase. If such a defect becomes evident during that period, AMES will, at its option, either repair, replace or refund the product. In the event of such a defect, the product should be returned to the place of purchase (together with proof of purchase and the original packaging. Any handling and transportation costs (and other expenses incurred in claiming under this guarantee including installation) are not covered by this guarantee and will not be borne by AMES. The obligation of AMES under this guarantee is limited to the circumstances set out above and is subject to; the customer being able to evidence the acquisition of the product, the purchase price paid for the product and the relevant defect in materials or workmanship; the product not having been altered, tampered with or otherwise dealt with by any person in a manner other than as intended in respect of the relevant product; and the product not having been used or applied in a manner that is contrary to customary usage or application for the relevant product or contrary to any stated instructions or specifications of AMES.
In addition to other rights and remedies that may be available under law, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (for consumers in Australia) and the Consumer Guarantees Act (for consumers in NZ). If you are a consumer in Australia, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you are a consumer in New Zealand, we will comply with our obligations to you under the Consumer Guarantees Act.
Call: (Australia) 1300 241 732
E-mail: cyclone@amesau.com
Address: Ames Australasia Pty Ltd, 1/660 Doncaster Road, Doncaster, Victoria, Australia, 3108.